Last updated: 11 October 2026
Tassels works on an exchange-only basis. We do not accept returns or give refunds for a change of mind, including a change of size, colour or style preference. The cases where we do refund are listed below.
You may cancel an order free of charge any time before it is dispatched. Message us on WhatsApp with your invoice number and we refund the full amount to the original payment method within 2 working days. Once the parcel has been handed to the courier, the order cannot be cancelled; the exchange terms below apply instead.
If the size does not fit, you can exchange the piece within 7 days of delivery for:
The piece must be unused, unwashed and unaltered, with tags intact and in its original packing. You bear the cost of sending it back to us; we ship the exchange to you free of charge. Each order can be exchanged once.
Because our pieces are hand-picked and hand-embroidered, minor variations in embroidery placement, thread colour or bead count are natural and are not treated as defects. Colours may look slightly different on screen.
Please record an unboxing video when you open the parcel: one continuous video from the sealed parcel to the piece unfolded, with the shipping label visible. It lets us settle a claim quickly.
If the piece arrives damaged or defective, or is a different design, colour or size from what was invoiced, message us on WhatsApp within 48 hours of delivery with the invoice number and the unboxing video (or clear photos of the parcel and the piece). We then:
If a replacement or exchange is not possible, or you prefer not to take one, we refund the full amount, including any shipping paid. A full refund is made once the piece has been returned to us; we arrange the pickup at our cost.
If the courier loses the parcel or cannot deliver it through no fault of yours, we reship the piece or refund the full amount, as you prefer.
Refunds are made only in the cases above: cancellation before dispatch, a damaged, defective or wrong piece that cannot be replaced or exchanged, and a parcel that was not delivered. They are issued to the original payment method through Razorpay and typically reflect in 5 to 7 working days, depending on your bank. Any amount paid in cash on delivery is refunded by UPI or bank transfer to the buyer's own account.
For a cash-on-delivery order refused at delivery, up to ₹100 of the advance is retained towards courier charges as set out in our Shipping & Delivery Policy; the rest of the advance is refunded to the original payment method within 5 to 7 working days.
Auktor Solutions LLP (Tassels), . WhatsApp: . Email: sales@auktors.com.