Shipping & Delivery Policy

Last updated: 10 October 2026

Where we ship

We ship to all serviceable PIN codes in India through reputed courier partners (India Post, Delhivery or equivalent). We do not ship outside India at present.

Dispatch time

Orders are dispatched within 2 working days of payment confirmation. Working days are Monday to Saturday, excluding public holidays in Karnataka. You receive the courier name and tracking number on WhatsApp or email once the parcel is handed over.

Delivery time

• Karnataka and neighbouring states: 3 to 5 working days after dispatch.
• Rest of India: 4 to 7 working days after dispatch.
• Remote or restricted PIN codes may take longer; we will tell you before dispatch if that applies.

Delivery times are estimates provided by the courier and can be affected by weather, strikes or local restrictions.

Shipping charges

Shipping charges, if any, are shown before you pay and appear as a separate line on your invoice. Unless stated otherwise at the time of order, standard shipping within India is included in the price.

Packaging

Every piece is checked by hand, folded and packed in a protective cover inside a tamper-evident courier bag or box.

Address and delivery attempts

Please give a complete address with PIN code, landmark and a reachable mobile number. If a parcel is returned to us because the address was incomplete or delivery was refused, re-shipping is charged at actual cost.

Cash on delivery (COD)

We offer COD on a limited basis, subject to the courier serving your PIN code.

• An advance of 50% of the order value is paid through our Razorpay payment link. Your order is confirmed, and the piece is held for you, once the advance is received.
• The balance is paid in cash to the courier on delivery. Please keep the exact amount ready.
• Shipping is free on COD orders too.
• Your GST invoice is sent after the advance and shows the balance due.
• If a COD parcel is refused or not accepted at delivery, up to ₹100 of the advance is retained towards courier charges and the rest is refunded to the original payment method within 5 to 7 working days.
• Full prepaid payment is always available and ships the same day.

Damaged or tampered parcels

If the parcel looks damaged or tampered, you may refuse it at the door. If you accept it, record an unboxing video from the sealed parcel onwards and send it to us on WhatsApp within 48 hours of delivery; we will replace or exchange the piece under our Exchange, Cancellation & Refund Policy.

Contact

Auktor Solutions LLP (Tassels), . WhatsApp: . Email: sales@auktors.com.